Refund policy

Return Policy

We want you to love your Louva Coffee order! If there’s ever an issue with your items, here’s how returns and claims work:

Damaged, Defective, or Misprinted Items

  • Please let us know within 30 days of receiving your order.
  • For packages lost in transit, claims must also be submitted within 30 days of the estimated delivery date.
  • Any issues caused by us will be covered at our expense.

How to Submit a Claim

Return Address

  • By default, all returns go to our roaster’s facility.
  • Once we receive a returned shipment, you’ll get an automated email notification.
  • Unclaimed returns are donated to charity after 30 days.
  • If a different return address is used, you will be responsible for any returned shipments.

Wrong Address or Unclaimed Shipments

  • If a shipment is returned due to an insufficient address, you’ll be responsible for the reshipment cost once the correct address is confirmed.
  • Shipments that go unclaimed are returned to our facility, and you’ll be responsible for reshipment costs.
  • If you haven’t registered an account on our website with a billing method, any returned orders due to a wrong shipping address or unclaimed packages will be donated to charity at your cost, without a refund.

Sealed Goods

  • We cannot accept returns on any sealed products, opened or unopened. This includes coffee bags, cold brew, instant coffee, and related coffee products. Any returned orders will be disposed of.

Returns from Customers

  • Please contact us before returning any products so we can assist you.
  • We do not offer refunds for buyer’s remorse.
  • If a return or exchange is accepted, a new order will need to be placed.